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Frequently Asked Questions (FAQ)
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Interlibrary loan requests must be made online. Depending on the type of request (book or journal article), online requests are either made in the NEIU Library Catalog, or our interlibrary loan system, ILLiad Interlibrary Loan.
Follow the steps in the diagram below to determine how and when to submit a request for materials not owned by the Library.
How many requests can I submit?
You may submit as many requests as you need. However, in order to be able to fill all of our requests in a timely and equitable manner, ILL staff may not be able to process more than 5 of your requests per day. Please be assured we will fill all of your requests as quickly as possible.
How long does It take to receive my materials?
The amount of time it may take for you to receive your materials varies depending on the type of material and its availability. Library materials such as computer manuals and multimedia may be difficult to obtain due to their limited availability from lending libraries.
No, all requests are free of charge.
Can I still order materials ILL Express (rush service) for journal articles?
ILL Express service is no longer available. However, by requesting and receiving journal articles online through ILLiad Interlibrary Loan you should receive most journal articles as quickly as our previous ILL Express service at no charge.
Textbooks can only be requested through the I-Share Catalog. Textbooks not available in I-Share Catalog can not be requested through ILLiad Interlibrary Loan.
How will I be notified when my item has been received?
You will be notified by e-mail to your NEIU email address when your requested item has been received.
Can I receive emails concerning my interlibrary loan requests at a non-NEIU email address?
No. Email notification for interlibrary loan materials and services, including overdue notices, will only be sent to your NEIU email account. If you use another email account, such as AOL, HotMail or Yahoo Mail, you will also need to access your NEIU email account to receive interlibrary loan emails. You are responsible for reading and if needed, responding to emails sent by the Library concerning your interlibrary loan requests.
Click here for additional information regarding your NEIU email account.
How long can I borrow books from another library through ILL?
Loan periods are determined by the Lending Library. Please note the due dates enclosed in the item as well as the due dates listed in your ILL accounts.
Can I renew books I borrowed from another library through ILL?
Some ILL books may be renewed. If the item is not renewable it will be stated so in the information attached to the book or in the information listed in your ILL account.
How do I renew a book I borrowed from another library through ILL?
If the lending library allows your book to be renewed, you may do so by going to your ILLINET Online account (for books borrowed from an I-Share library) or your ILLiad Interlibrary Loan account (for books borrowed from a non I-Share library). Renewal options are available in each system.
What happens if I do not return ILL items on time?
ILL items not returned on time will result in a hold placed on your Library privileges, including the use of the ILLiad ILL system, as well as a hold on your record at Admissions and Records. You may not borrow books, submit ILL requests, register, receive transcripts or graduate until all fines are paid to the Lending Library.
What is ILLiad Interlibrary Loan?
ILLiad Interlibrary Loan is the online system you use to make interlibrary loans requests for items that are not available through ILLinet Online or electronically from one of the Library's databases. With ILLiad Interlibrary Loan you can:
Follow the steps in the diagram below to determine how and when to submit an ILLiad Interlibrary Loan request.
Back to TopWhat is my ILLiad Interlibrary Loan password?
Your ILLiad Interlibrary password gives you secure access to information about your requests. You will use your NEIU ID number and a password when logging on to the ILLiad Interlibrary Loan system to edit your personal information, such as your address or phone number, make new requests for journal articles and books and review a list of items you have requested in the past.
Your password can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
What if I forget my ILLiad Interlibrary Loan password?
In the event that you forget your password, please email ILLiad Tech Support at ILLIAD-TECH@neiu.edu. Your password will be reset allowing you access to ILLiad Interlibrary Loan. You will be emailed a new temporary password. Please change it immediately after logging on to ILLiad Interlibrary Loan.
I lost my NEIU ID and had to get a new one. Consequently I have a new NEIU ID number and am unable to use it to access ILLiad Interlibrary Loan. What should I do?
Email ILLiad Tech Support at ILLIAD-TECH@neiu.edu. We will reset your NEIU ID number to your new one. We will send you an email when this is completed.
How secure is my account information and request history?The ILLiad Interlibrary Loan system encrypts your password so it will remain secure. Only you will know your password and your account is only accessible by you and authorized Interlibrary Loan staff for any necessary maintenance. As with all of your circulation and interlibrary loan activity, your account information, including your request history, is strictly confidential.
Can I use a public workstation in the Library to access my ILLiad Interlibrary Loan account and request items?Yes. ILLiad Interlibrary Loan can be used from any computer with a Web browser, from your home or from the public computers in the Library or the computer labs on campus. However, your account can only be accessed by you, using your NEIU ID number and password. As always, there are some security precautions you should take when using a public computer. Web browsers store information and create a history file on the computer you are using. This allows a subsequent user of the computer to access ILLiad under your name using the browser's Back button, without having to enter your username and password, to recall a previous page. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
When should I use ILLiad Interlibrary Loan for requesting a book or journal article?
Use ILLiad to place interlibrary loan requests for materials not owned by the Library or an I-Share library. The Library no longer accepts interlibrary loan forms at the Circulation Desk.
Follow the steps below to determine if you should submit an ILLiad Interlibrary Loan request for your material.
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FOR BOOKS - SEARCH NEIU LIBRARY CATALOG FIRST
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| IF BOOK IS | Owned by the Library |  |
Come to the Library and retrieve book | |
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SEARCH NEIU Library Catalog
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Not owned by the Library but owned by an I-Share library | |
Request book through the I-Share Catalog (Help) | |
| Not found in the I-Share Catalog | |
Request book through ILLiad Interlibrary Loan | ||
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FOR JOURNAL ARTICLES
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| IF JOURNAL ARTICLE IS | Available online in fulltext | |
Link to database or electronic journal to access article | |
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BROWSE OR SEARCH
Find Full Text Journals, Magazines and Newspapers |
Available in the Library in a print copy of the journal | |
Come to the Library to read or photocopy journal article | |
| NOT available in the Library or online | |
Request journal article through ILLiad Interlibrary Loan | ||
Can I see my past ILLiad Interlibrary Loan requests?
Yes, you can view your ILLiad Interlibrary Loan request history anytime from your account main menu. A list of your requests are available for several years but, from time to time, we purge older records from ILLiad Interlibrary Loan to comply with the record keeping requirements of current copyright guidelines.
Can I receive journal articles electronically?
Yes. Many libraries ship copies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad Interlibrary Loan, articles will be available to you in PDF format for viewing and printing from any computer. You can read more about electronic delivery on the Electronic Delivery Information page.
Back to TopWhy does my browser say that the ILLiad Interlibrary Loan system is sending a cookie? What's in it?
The Active Server Pages (ASP) technology that we use to provide live reporting for the web sends a Session ID number to be stored on your machine. No other cookies are sent to your computer. You can refuse this cookie and still be able to use ILLiad Interlibrary Loan without any problems.
Back to TopWho do I contact if I have problems with or questions about ILL?